Symantec Endpoint Outlook Add on is enabled and working. This post will allow Symantec to provide the solution to their clients! Symantec did not solve the problem, but was extremely helpful in the thinking process and a super catalyst to get to this solution. Two computers were the same, one friggin failed, the other did not fail. Symantec Endpoint 14 latest service patches
(8431.2094 brings office back to the beginning of October 2017)Ģ.Click File, and then click Office Account.ģ.In the Product Information column, click Update Options, and then click Disable Updates Officec2rclient.exe /update user updatetoversion=.2094 Outlook 2016 (has stopped working) (I have a similar fix for Outlook 2013)Ĭd %programfiles%\Common Files\Microsoft Shared\ClickToRun I'd appreciate any feedback or suggestions.ĭisabling the Symantec Outlook Add on is not an option. Apparently, this is an ongoing problem that the latest update has not solved.Īs much as I hate to leave ANY protection disabled, it seems that disabling the SEP add-in is the ONLY way to allow these users to continue to work without issue.
Of the 4 workstations, 2 are running SEP 12.1.6 MP7, 1 is running SEP 12.1.6 MP8, 1 is running SEP 12.1.6 MP9.
In all cases, we can start Outlook in Safe Mode and disable the SEP add-in, then we can access the folders that caused the crash.Īll 4 workstations are running fully-patched versions of Windows 10 - 3 of the workstations are running the Anniversary Update (1609), 1 is running the Creators Update (1703). Two of these clients have encountered this issue while entering their Deleted Items folders, while the other two encountered this issue with their Inboxes. After some testing, it appears that this happens when entering a folder that contains a large number ( > 600) of messages, although I'm not certain that is the trigger. When using Microsoft Outlook 2016 with the SEP add-In enabled, Outlook will abruptly crash with a generic dialog "Outlook has encountered a problem and is restarting". I'm an MSP and I've encountered a disturbing trend over the last couple of weeks among 4 different workstations at 4 different client sites.Įach client is running the on-premises version of Microsoft Office 2016 Home and Business with the latest patches (automatically patched by MS).